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What are the move-in policies? Bilateral orientation will occur before the move-in occurs. We want to get to know you and we want you, and your family, to get to know us. We will have an intimate meal together with the relevant members so that we may better become acquainted with each other. If, after this orientation, all parties are agreeable, move-in can occur soon thereafter. Transfer trauma is a real thing! We aim to minimize the risk of transfer trauma and we will be as little or as much involved with the move-in to ensure it is as pain-free as possible. Rooms are available unfurnished or tastefully furnished for a fee. In order to maintain a safe and clutter-free environment, spacious closet space is provided and all personal items must be contained therein.

What is the staff to resident ratio? There will always be a minimum of one staff member per three residents. Depending on activities, shower schedules and appointments, extra staff will be present as necessary. Additionally, non-resident MOAI members will be onsite dependent on the activity calendar.

Are individual care plans maintained for each resident? Individual care plans will be created for each resident upon admission. This initial care plan is a fundamental document that is tailored specifically to the resident and is built upon: existing care plan, physician’s form 602, emergency instructions, detailed service plan, goals, interests, as well as all personal, family, doctor and dietician concerns and recommendations. This care plan will be made familiar to all care staff and will be updated on a quarterly basis.

How does a resident get medical attention? All incidents requiring medical attention will be immediately assessed by the on-site administrator. Life-threatening incidents will require the immediate dispatch of 911 personnel. Less serious medical incidents may require transportation to a local hospital in a private MOAI vehicle. Minor incidents will be attended to by MOAI staff. All incidents will be documented accordingly and appropriate family representative will be notified.

Are there specific visiting hours for families and visitors, and if so, what are they? Yes. MOAI encourages family involvement and participation as much as is safely permissible. However, due to heightened awareness and precautions towards airborne pathogens, only a limited number of indoor visitors are allowed within the facility at any given time. For this reason, advance notice and restrictions in the number of concurrent visitors is mandatory. Outside visiting and use of the neighboring park is highly encouraged. The following guidelines apply: -24 hour minimum advance notice for any indoor visits to prevent scheduling conflicts with other visitors. -Maximum of: 4 visitors allowed inside MOAI at any time 10 visitors allowed in the back patio at any time 10 visitors allowed in the front patio at any time 12 visitors allowed in the pool area at any time -Face masks are required indoor at ALL time -Good hand sanitizing and social distancing protocol must be respected and followed -Visiting Hours are from 10 AM - 7 PM What kinds of structured activities are scheduled throughout the week? Various activities are scheduled throughout the day/week and active participation is highly recommended and encouraged. Activities vary in difficulty depending on abilities, from non-strenuous (puzzles, discussion) to moderate (walking in the park, meditation) to challenging (gardening, Tai-Chi).

Can a resident go into hospice in the facility? Yes. MOAI is licensed to provide hospice services. However, no new residents will be allowed who are currently under hospice care. One of the goals of MOAI is to avoid transfer trauma at all costs. If the residents can peacefully and healthily age in place, then we will make every effort to make this happen with the utmost compassion.

What reasons would prompt a relocation? MOAI may evict the Resident for one or more of the following reasons: Nonpayment of the contracted rate within 10 days of the due date. Failure of the Resident to comply with state or local law after receiving written notice of the alleged violation. Failure of the Resident to comply with written general policies of the facility, including HOUSE RULES. If, after admission, it is determined that the Resident has a need not previously identified and a reappraisal has been conducted pursuant to Section 87587, and the licensee and the person who performs the reappraisal believe that the facility is not appropriate for the Resident. Change of use of the facility. Furthermore, MOAI may give a 3-day written notice to evict provided written approval is obtained from the Department of Social Services. The Department may grant approval for the eviction upon the finding of good cause, which may exist if the Resident is engaging in behavior that is a threat to the mental and/or physical health or safety of themselves or to the mental and/or physical health or safety of others in the facility.

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